Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Our products are created on demand, which means that your product will go into production shortly after your order has been processed. Most of our products are delivered within 2 weeks from the time you place your order to the time it takes to arrive at your door. Any time quoted for delivery is an estimate only; provided, however, that imprintinexpress.com shall use commercially reasonable efforts to deliver all merchandise on or before the stated delivery date.

Our products are made and shipped to countries globally. We ship to addresses located in the United States and internationally using our preferred carriers, including USPS and FedEx. Please note that sometimes our products are shipped to our customers via UPS, DHL, or even private carrier if the address given cannot be delivered by one of our preferred shippers.

For certain fragile or easily deformed products or exceptionally large order quantities, we will use LTL Freight Shipping to deliver your order(s) to ensure the products will arrive to you in their best undamaged conditions. Address changes/corrections are not available for LTL Freight shipments. Any additional delivery surcharge incurred such as Lift Gate, Inside Delivery, Redelivery, etc. will be responsible by the recipient of the shipments.

All shipping time estimates are calculated in business days. All shipping prices are listed for the continental U.S. and exclude Alaska, Hawaii, and Puerto Rico. Shipping to those locations may include additional charges.
Signature Glassware Engraving will not be held responsible either in the event the customer is not available for delivery or the customer refuses delivery. If a substantially large order requires inside delivery or a residential delivery, please specify that information when placing the order. You must have and include a physical address with your order, as some carriers (e.g., FedEx and UPS) do not ship to P.O. boxes.

Ground Shipping will take anywhere between 3 to 7 business days when shipped inside the continental U.S.

Rush Shipping will guarantee the order is received within the selected timeframe, after production is concluded. When you place a rush production order, but then opt for "normal" or "ground" shipping method, please be advised that the delivery date will only be "estimated" and is not guaranteed, as shipping companies do not offer guarantees for ground shipping.

If we fail to meet a promised delivery date on a rush production order with expedited shipping, but you still accept the order, we will issue you a credit for the difference between the rush production or rush shipping option that was not met. Please note that once you submit your order, any changes, delayed artwork submissions, or delayed proof approvals will void our guarantee policy.
For International orders, we offer USPS International Priority, which gets the order to our international customers in about 15 business days from the time the order is placed. Orders shipped to international addresses may incur an additional handling fee at checkout for certain products, such as silicone wristbands, Tyvek® wristbands, vinyl wristbands, etc.
Important notice for our International Customers – Including Hawaii / Alaska / Canada / Puerto Rico.

All international shipping is based on a flat fee. For orders shipping outside the U.S., including Hawaii, Alaska, Canada, and Puerto Rico, local duties and/or taxes may be assessed upon delivery. These fees are not charged by imprintinexpress.com during checkout, and the import taxes/duties will not be included in your order. International customers are solely responsible for paying any necessary import taxes or duties on orders to custom authorities. Please consult your local customs office to determine these charges. We are not responsible for these duties and/or taxes.

Note that delivery dates for orders being shipped outside of the U.S. are essentially "estimates". In no event will imprintinexpress.com be liable for any consequential damages arising from delays in delivery.

If a customer completes a purchase wherein an order is to be shipped internationally, but that customer did not select/pay for additional international shipping costs, the following process occurs. The order will go into production, and, upon its completion, it will be held by us for six (6) business days. During that time, we will try to reach respective customers to inform them that they have not yet paid for international shipping and will need to do so before their order is shipped. After six (6) business days, if we cannot reach a customer, we will proceed to charge the customer the international shipping amount and ship the order internationally, as requested. Please note that our call center cannot make out-going international calls. Therefore, customers outside of the continental U.S. will need to call our call center or communicate with 24HourWristBands by email.

Please carefully review any address you provide to us for shipping and billing purposes to ensure the accuracy of all addresses associated with your order. We will not be held responsible for any delivery issue or delay caused by an incorrect or incomplete address.

Any address change or correction requested after the order goes into production might not be guaranteed. In any event, you will receive a written record of your address change request (whether made in writing or over the phone) via email or a support ticket. Your review and confirmation are strongly recommended. An additional fee of $35 per tracking number will be automatically charged to the original payment form, if the shipping carriers such as, FedEx, UPS, DHL, USPS, etc., identify an incomplete or incorrect address and successfully make the correction for the shipment delivery. Therefore, upon receiving the order confirmation, please review all information carefully and contact us immediately if any corrections are to be made.

Shipping/Handling Insurance is available for purchase and provides coverage relating to damages arising out of the packaging, handling, transit, and delivery of orders. Such coverage provides for the potential reimbursement and/or re-production of the order. Claims regarding other issues—not related to damages due to packaging and handling—are not covered under this insurance option.
For additional information, please see our FAQs Page.


Because many instances may occur at your delivery address that are beyond our control, you agree that any delivery confirmation provided by the carrier is deemed sufficient proof of delivery to the customer, even without a signature.


Please check your order immediately upon receipt. All claims must be reported within sixty (60) calendar days upon receive of goods. Should you file a claim within sixty (60) calendar days of your receipt of your ordered goods, we will process that claim and send you a resolution. Resolutions will be sent via e-mail. You will then have ten (10) business days upon the delivery of that resolution to confirm the resolution or take any additional prescribed action. If we do not hear from you within that period of ten (10) business days, your claim will become invalid.

Due to the customized characteristics of the products, we cannot restock customized products. Therefore, we do not allow cancellations, exchanges, or refunds. If upon delivery of the product you feel that your order was incorrect due to error on our part, such as a misspelling, the wrong color, item size, or design, please email us within sixty (60) days of your delivery. Claims will be handled on a case-by-case basis. You acknowledge and agree that goods produced by us for you are bespoke, custom-made goods. Other than where goods are faulty, you have no right to cancel any order or return any goods and all orders are final.

By making the purchase you acknowledge and agree that the goods are bespoke, and made specifically for you, they are custom-made goods, and are produced only after your purchase has been made and confirmed. Oftentimes, prior to your purchase, no stock of the purchased goods exist. Furthermore, based on the information written above—and unless otherwise indicated—you acknowledge and agree that your rights to make changes or cancellations are within 24 hours from your purchase confirmation. Once the 24 hours has elapsed and your purchase goes into production, your rights to make changes or cancellations are forfeit. Other than where goods are faulty, you have no rights to cancel any order or return any goods purchased and all orders are final.
Returns are handled on a case-by-case basis. If you receive merchandise that you believe is defective or of unacceptable print quality, you can use our online ticketing system to send us three or more pictures of the product within sixty (60) days of delivery. For claims regarding issues with colors, we will require a sample to be mailed to us.

Please provide pictures from different angles for clear verification. We will have a Claims Representative review the reported issue, and, upon verification of an error, we will make every attempt to promptly re-do the order exactly as you had originally requested and in accordance with standard production and shipping timelines. We will not change the product, the logo/artwork, or the imprint color when processing the re-do. Note that you may request expedited shipping of a re-produced order for an additional charge. Any request for a re-do or refund beyond sixty (60) days after delivery will be denied.

When a re-do is no longer practical or even feasible (either due to event date timelines, stocking or quantity issues), imprintingexpress.com will issue a store credit for up to the same value as the original order, minus any shipping fees. Shipping charges will not be credited back, as those charges are made on behalf of the shipping company. The store credit may be treated as cash, and it may be used at any time and on any product we stock.

We only provide refunds for custom products if a Claims Representative determines that we made a mistake on the order that cannot be remedied by a re-make. In some instances where we do not determine that we are at fault, we may, within our discretion, grant a courtesy refund, not to exceed the shipping cost you paid for your order. This also applies to discretionary cancellations that we grant after an order is already in production. If a cancellation is requested after an order is already in production and in the process of being customized, we may grant a courtesy refund of the shipping cost.

Blank products can be returned to us for a full refund minus the shipping cost. You will also be responsible for the shipping costs of returning the order to us.
Any order with used or distributed products is not eligible for refunds or a money-back guarantee.

Qualified Claims and Requests will be refunded back via the original payment method. No credit card or check refund will be available for transactions that are more than 90 days’ old. Only store credit can be offered at that point. Each check refund will incur a $25 processing fee, which will be deducted from the qualified refund amount. If your order is originally paid with a combination of payment methods, such as Store Credit, Reward Credits, Credit Card, and/or Check, you will receive a refund or credit back to the original payment method(s), for transactions within 90 days’ old. If the order originally paid with a combination of payment methods and qualifies only for a partial refund or discount, we will issue a refund in the following priority: Store Credit, Reward Credits, Credit Card, and Check.

If your order is being returned due to any reason, the package(s) will be kept in the facility for 20 days and will then be recycled or donated. Any reshipping request when the order is still in facility will require a re-shipping fee. Any re-shipping request after the order has been recycled or donated will require a new order to be placed and paid for.

We will re-produce an order upon receipt/confirmation that a shipment was lost by the carrier. The order will be re-done in the same manner the order was originally placed.

Return of your purchase is permitted ONLY when the goods delivered fall under the following criteria:

  • The message/artwork does not match the order;
  • The item is the wrong size from the one ordered;
  • The item is the wrong color from the one ordered;
  • The item is the wrong design from the one ordered; and
  • The item is the wrong style (e.g., wine glass instead of whiskey) from the ordered.

If the goods delivered to you fall under one of the criteria noted above, please follow below steps to request return:

  • You must submit a request for a return within sixty (60) days after you receive your product(s);
  • After the sixty (60) days have elapsed, you acknowledge that your rights to return are considered forfeit; If product(s) are returned prior to submitting your request, those product(s) are considered forfeit;
  • The request can be made through our ticketing system, found here: Contact Us, or by emailing us at support@imprintinexpress.com; and
  • The package should be returned to our processing warehouse at: 3619 West Ave San Antonio, TX 78213

Pursuant to industry standard, if the quantity to be replaced is LESS than 10% of the entire order, volume-wise, we reserve the right to process a credit for that amount, rather than undertaking a re-do for that portion. That is, no re-dos will be permitted for missing or defective products, if the amount in question is less than 10% of the order’s total volume.
For additional information, please see our FAQs Page

All font sizes vary. We use Arial as a default, given its legibility. In most cases, we can also use any font on file or provided to us by the customer. In any order that product information is missing, we try to contact the customer for verification. If we do not receive a response within 24 hours, we will proceed with our default options. The default font type is Arial Bold. Font .

There will be some font sizes that are smaller than others. Certain fonts might have different symbols and keyboard characters than the standard fonts. If a smaller font is used or special keyboard characters appear differently, we are not responsible for the final results. Previews will reflect special keyboard characters and fonts, and how they appear on the final product will be commensurate with how they appear in the preview.

It is impossible for us to guarantee that all pieces of the same order will print in the exact same location. The printing location might be slightly shifted and thus different among the products of the same order. Most of the time, this will not be noticeable due to the small margin mismatch. This is common in the industry, and minor visual imperfections should not be considered as defective or flawed items. Similarly, variations between an image of a product on the Website and the finalized product will occur. We cannot guarantee that an ordered product will appear as an exact replica of an image of the product that is posted on our Website.

The imprint area or imprint size on the Website is the maximum printable area. The artwork could be extended to reach the maximum printable area, if specifically requested on the comment section of the order. Without leaving any specific instruction, the design and production teams will print the artwork in an appropriate scale/proportion that would ensure the most optimal printing outcome within the imprint area. It may or may not be extended to the maximum printable area.

All printable area comes in a closed area of the maximum printable width and maximum printable height for the artwork. As the longest edge of the artwork fits within the printable area, the entire artwork will be scaled proportionally to fit within the remaining imprint area. Your text or artwork will, for example, be proportionally scaled to fit within the imprint area of 3 Inches x 3 Inches if it is 3 Inches x 1 Inch Wide with an imprint area of 3 Inches x 3 Inches. Due to the fact that the artwork has reached its maximum printable width, increasing the height will result in the artwork partially cropping out.


The proofing process is not contemplated in the Production and Shipping timeline estimated . If a proof is requested, Production Time and Shipping Time will not begin until the customer approves the proof and fully pays for the order. This is why requesting a proof usually adds several days to the overall order timeline. If an order is required to be delivered by a specific date, a proof may delay production, thus jeopardizing your chances of receiving the order in a timely manner. We will not be held responsible for any resulting delays on such orders. If you request a proof, please check your e-mail inbox often, as well as your spam folder, so you can promptly review and approve the proof.

The cost of a proof is $20. It is non-refundable, even when the order is cancelled or refunded. Proofs are not intended to be "decision making tools" for customers. There will be no option to cancel an order simply because the proof does not meet your expectations. Please do not place an order merely to obtain a proof, as the order will be binding.
In certain cases, we will begin the production before a proof is approved. Proofs will only be produced more than once if our Art Department makes a mistake on the previous attempt. Proofs do not override what is reflected on your invoice.